About
Motivated and forward-thinking Business Administration graduate with a strong interest in digital transformation and business technology, seeking to leverage a robust academic background and practical experience in tech service management. Committed to continuous learning and developing expertise in data analysis and business solutions, I aim to contribute to innovative, tech-driven strategies in emerging markets. My objective is to apply analytical skills and leadership experience to drive efficiency and support data-driven decision-making in a dynamic organizational setting.
Work
Octave Incorporations
|Hybrid
Akwa-Ibom, Akwa-Ibom, Nigeria
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Summary
Developing advanced data analytics skills through practical learning and mentorship, applying analytical techniques to interpret data and support data-driven decision-making.
Highlights
Cultivated advanced data analytics skills through hands-on practical learning and dedicated mentorship, expanding capabilities in data interpretation.
Applied diverse analytical techniques to extract meaningful insights from complex data, translating raw data into actionable intelligence.
Supported critical data-driven decision-making processes by providing clear, concise, and accurate data interpretations, influencing strategic outcomes.
National Youth Service Corps(NYSC)- Airforce Comp. Uyo
|Corp Member
Uyo, Akwa-Ibom, Nigeria
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Summary
Undergoing structured training in data analysis fundamentals, applying tools for data cleaning, analysis, and basic visualization to support organizational insights.
Highlights
Engaged in structured training programs focused on core data analysis fundamentals, building foundational skills for interpreting complex datasets.
Utilized various data analysis tools to perform data cleaning, ensuring data integrity and accuracy for subsequent analytical processes.
Executed basic data visualization techniques to present analytical findings, enhancing clarity and comprehension for stakeholders.
Mictoria Technology
|Repair Technician
Abuja, Abuja, Nigeria
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Summary
Efficiently diagnosed and resolved mobile phone and laptop hardware/software issues while ensuring high levels of customer satisfaction.
Highlights
Diagnosed and resolved a high volume of mobile phone and laptop hardware/software issues, maintaining operational efficiency and minimizing downtime.
Managed client inquiries effectively, providing timely solutions and technical support that contributed to consistently high levels of customer satisfaction.
Streamlined repair workflows by identifying common issues and implementing efficient troubleshooting protocols, enhancing service delivery speed.
Mictoria Technology
|Technical Support Specialist
Lagos, Lagos, Nigeria
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Summary
Managed day-to-day operations of a growing repair and technology service business, enhancing team efficiency and service quality.
Highlights
Managed the day-to-day operations for a growing technology service business, overseeing service delivery and resource allocation to meet demand.
Trained and mentored junior technicians in advanced repair techniques and customer service protocols, improving overall team efficiency by approximately 20%.
Implemented operational improvements that optimized service delivery processes, resulting in faster turnaround times and enhanced customer experience.
Education
University of Abuja
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Bachelor of Science (B.Sc.)
Business Administration
Yaba College of Technology
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National Diploma (ND)
Business Administration & Management
Languages
English
Certificates
Tata- Data Visualisation: Empowering Business with Effective Insights Job Simulation
Issued By
Tata
Business Analysis Foundation
Issued By
LinkedIn Learning
Customer Experience (CX)
Issued By
HP Life
Agile Project Management
Issued By
HP Life
Introduction to AI for Youth
Issued By
Intel & The Commonwealth
Skills
Business & Operations Support
Business Operations, Operational Efficiency, Process Improvement.
Customer Service & Client Relations
Customer Satisfaction, Client Management, Technical Support.
Data Management & Reporting
Data Analysis, Data Cleaning, Data Visualization, Reporting.
Process Coordination & Scheduling
Workflow Management, Scheduling, Coordination.
Administrative & Office Management
Office Administration, Organizational Skills, Record Keeping.
Technical & IT Support
Troubleshooting, Hardware Repair, Software Diagnostics, IT Systems.
Microsoft Office & Google Workspace
Microsoft Excel, Microsoft Word, Google Docs, Google Sheets.
Professional Communication
Verbal Communication, Written Communication, Stakeholder Communication.
Data Analysis Tools
Data Cleaning Tools, Data Visualization Tools, Analytical Techniques.
Data Visualisation
Data Storytelling, Dashboarding, Insights Generation.
Business Analysis
Requirements Gathering, Process Mapping, Solution Design.
Agile Project Management
Scrum, Kanban, Project Planning, Team Leadership.
Customer Experience (CX)
Customer Journey Mapping, Service Design, Feedback Analysis.
Artificial Intelligence (AI)
AI Fundamentals, Machine Learning Concepts.